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Frequently Asked Questions About Video Quality:

Why are my videos taking so long to start, or why are they choppy?

This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should.

Why is my video not playing?

Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

Low Memory - if your computer has less than the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video.

Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Contact your internet provider if you suspect you are getting less than this speed.

Minimum System Requirements

In order to fully enjoy your experience it is recommended that your computer meets or exceeds the following system requirements:

Minimum Windows Requirements

  • Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
  • One of the following operating systems: Windows 98 Second Edition, Windows 2000, Windows ME, Windows XP, Windows 7 or Windows Media Center Edition.
  • Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above
  • Macromedia Flash Player 9
  • Internet connection bandwidth: 300 kbps (DSL/Cable or higher) minimum, 750kbps or higher recommended.
  • Free hard disk space: 300 MB
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

  • PowerPC G3 600 MHz
  • Pentium III 1GHz
  • Mac OS X 10.4+
  • Macromedia Flash Player 9
  • Firefox v1.5+
  • Flip4Mac v2.0+
  • Internet connection bandwidth: 300 kbps (DSL/Cable or higher) minimum, 750kbps or higher recommended.
  • Free hard disk space: 300 MB
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Contact Us

Questions or comments? You can submit them through the form found on the Contact Us page.
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